{"id":21228,"date":"2023-01-18T15:59:39","date_gmt":"2023-01-18T10:29:39","guid":{"rendered":"https:\/\/www.karooya.com\/blog\/?p=21228"},"modified":"2023-01-18T15:59:40","modified_gmt":"2023-01-18T10:29:40","slug":"ppcchat-ai-and-ppc","status":"publish","type":"post","link":"https:\/\/www.karooya.com\/blog\/ppcchat-ai-and-ppc\/","title":{"rendered":"PPCChat | AI & PPC | 17th January 2023"},"content":{"rendered":"\n

Greetings Readers! During this week’s PPCChat session, host Julie F Bacchini<\/a> discussed how experts are utilizing artificial intelligence in their PPC efforts, the most problematic AI in PPC, \u00a0<\/strong>What AI tools experts have either used or want to try and more.<\/p>\n\n\n\n\n\n\n\n

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Q1: Are you currently utilizing any AI (artificial intelligence) in your PPC efforts? If so, what are you using? If not, why not?<\/strong><\/h4>\n\n\n\n
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I’d say we utilize ML (machine learning) but not AI (artificial intelligence). Lots of Google’s automated approaches are ML: PMax, bidding etc. But we don’t use anything outside of that. @gilgildner<\/a><\/p>\n\n\n\n

Not sure what exactly counts as AI, but I have a lot of automation enabled in platforms, and several platforms are using lists to look for lookalike audiences. Ads still written and approved by people, keywords still researched by people in the tools. @JuliaVyse<\/a><\/p>\n\n\n\n

We don’t use any AI in our PPC efforts. We didn’t find the wonder tool to convince us, yet. @DianaAlinaAldea<\/a><\/p>\n\n\n\n

I am going to agree with @gilgildner<\/a> here in that we use some ML functions in Google. I have not used any AI – like ChatGPT – for any aspect of PPC to date. I’m interested in testing what it can do but behind the scenes, not auto used\/applied. @NeptuneMoon<\/a><\/p>\n\n\n\n

Yes and sometimes it is simply in communication to the client, aka sentence rewrites and other times ad copy. #ppcchat<\/a> look at me forgetting hashtag. @runnerkik<\/a><\/p>\n\n\n\n

Using plenty of Google’s automated bidding, but that’s probably more machine learning than true AI. I’ve experimented with ChatGPT to see how it works for ad copy and it gives some interesting inspiration if you are struggling. @HarrisonJHepp<\/a><\/p>\n\n\n\n

I froze on this q as well because from seeing a few answers i thought…”wait, what IS AI in PPC” then I thought – probably ChatGPT & the like I assume right? @TheMarketingAnu<\/a><\/p>\n\n\n\n

Utilising some in-platform automation features, but staying away from anything to do with ad copy and keywords at the moment. @marketingsoph<\/a><\/p>\n\n\n\n

I did run a test with AlbertAI several years ago, remember them? It was a quasi success? not perfect, but very interesting. @JuliaVyse<\/a><\/p>\n\n\n\n

Looking forward to testing this tool that uses ChatGPT to screen search terms linkedin.com\/feed\/update\/ur\u2026<\/a> at this stage I just want to test things & see what sticks. @rory_mg<\/a><\/p>\n\n\n\n

We have looked at some AI tools and test stuff. Nothing comes to mind where we use AI in our day to day. Most use automation which is more machine learning and that jazz. @duanebrown<\/a><\/p>\n\n\n\n

Yes, for ad copy ideas. It’s been really helpful when you’re just not feeling creative. @marksubel<\/a><\/p>\n\n\n\n

Like most, we have been using ML within Google Ads for a while. I’ve had a play around with ChatGPT for creating ads etc, but mostly to experiment and see how good it really is. @ryanscollon<\/a><\/p>\n\n\n\n

Yeah, I would say. I use a lot of it. Copies, Topics search, Brand research, USPs and many more. I literally put a prompt in #chatgpt<\/a> to write USPs for a clothing brand and it did and I tweaked a bit, showed to client and he said, “We didn’t noticed these point.” @1tagupta<\/a><\/p>\n\n\n\n

We test automated bidding (if that counts as AI) in various accounts & keep it active if it performs well. Other than that, all of our processes for keyword research, ad copy, etc. are still done by people. @adclarke10<\/a><\/p>\n\n\n\n

Also landing page headlines and copy ideas. @marksubel<\/a><\/p>\n\n\n\n

Yes, but for brainstorming, getting ad copy ideas from #ChatGPT<\/a> . But the ad copy still needs revisions, it’s not a good “cut and paste” tool for Google Ads, or blogs, etc. @onlineadacademy<\/a><\/p>\n\n\n\n

I think almost everyone is using some form of machine learning in their PPC campaigns – if you use “smart” or “automated” anything, you use ML. IMO, one of the biggest issues in the industry is the conflation between “ML” and “AI”. @DigitalSamIAm<\/a><\/p>\n\n\n\n

A1: Aware that it will play a big role in how we work but at the moment a lot of the work we’re doing is more ML-based. I swear though if I see the words ‘chatgpt’ anymore I’m just gonna retire. @PPC_Fraser<\/a><\/p>\n\n\n\n

We use machine learning (smart bidding, pmax, etc.) but not a lot of AI. I am still of the mindset that a human can write better than a computer. I wouldn’t be against using ChatGPT to get copy or keyword ideas, though! @shepzirnheld<\/a><\/p>\n\n\n\n

G “Smart Campaigns” with some of the budget. Lack of transparency with these accounts drives me nuts. @BRAVOMedia1<\/a><\/p>\n\n\n\n

I tested ChatGPT for PPC strategy, keyword research, audience targeting, competitor research, etc. Interesting results. I’d say about 50% of it was helpful (some of it was wrong). DM me if you want a Google doc transcript w\/ brand info redacted. @timmhalloran<\/a><\/p>\n\n\n\n

#ppcchat<\/a> gave me feature which share almost everything on my why. But overall, I had no options while I was starting and now I have no options as I am totally hooked with this. @1tagupta<\/a><\/p>\n\n\n\n

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Q2: What type of AI do you think has the most promise for use in PPC and why?<\/strong><\/h4>\n\n\n\n
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I think there would be a place for a tool that optimizes Shopping feeds in a less-annoying manner. But I’ve seen too many weird edge cases to be super confident in how well it would do. @gilgildner<\/a><\/p>\n\n\n\n

I think ChatGPT-like applications as an assist to a good PPCer are great. For instance, in thinking up new headline ideas, or even in creating landing page content. But it has limitations, and the devil is in the details & still needs someone to finalize the result. @PPCKirk<\/a><\/p>\n\n\n\n

As I’ve been sitting here thinking about it, I wonder if AI could work well for initial keyword research. At least to generate an initial list for review. I think it has the potential for creative assistance too. Over time I imagine the use cases will grow. @HarrisonJHepp<\/a><\/p>\n\n\n\n

I guess ideally it’s how AI spots things that we haven’t. Obviously, as humans, we have the context that AI doesn’t so the combination between the two is where I can see AI come into its own. @PPC_Fraser<\/a><\/p>\n\n\n\n

I think we will see tons of AI solutions pop up this year. Initial usage for PPC is on keyword research, categorization. Then it will move towards ad analysis and copy text and finally landing page drafting. @soanders<\/a><\/p>\n\n\n\n

The AI that helps with Ad copy I definitely think has promise. I do think it gives a clear help for those who embrace automation and want to cut coming up with creative time by a lot. @TheMarketingAnu<\/a><\/p>\n\n\n\n

The idea of something like ChatGPT that can generate a ton of ideas for ad copy, landing pages, etc. is intriguing. The models being up to date is a concern though – ChatGPT’s data only goes up to 2020 (or maybe it’s 2021?). That’s a huge gap! @NeptuneMoon<\/a><\/p>\n\n\n\n

Hot-take, I don’t know if the type of AI with the most promise has come out yet. The way people search – audio, with potential for AR results – tells me that the most promising AI is the deepest surveillance…ahem…learning tools that platforms can devise. @JuliaVyse<\/a><\/p>\n\n\n\n

I\u2019ve been playing around with ChatGPT & it\u2019s pretty impressive. Definitely shouldn\u2019t be used as the end-all-be-all (i.e., I wouldn\u2019t just copy\/paste the output and deliver it to a client), but it could be a great tool to start brainstorming copy & keyword ideas. @adclarke10<\/a><\/p>\n\n\n\n

I\u2019d probably say keyword research, but with how loose keywords are getting nowadays, I\u2019d still say it would need a fair amount of human guidance. @marketingsoph<\/a><\/p>\n\n\n\n

The most obvious AI tools would be around keyword research and ad copy creation as I think those are quite simple. But I wouldn’t be surprised if we see some really cool and advanced tools out by the end of next year. @ryanscollon<\/a><\/p>\n\n\n\n

One of my clients recently sent me a list of keyword ideas that were generated by chatGPT &I thought that was an interesting idea! I would hesitate to rely on AI tools to write my ad copy, but using it during the research phase seems like a safer approach. @shepzirnheld<\/a><\/p>\n\n\n\n

Products like copy.ai<\/a> that supplement tools in the PPCers belt\u2014anything that will automate\/compile\/create\/eliminate manual work few more levers for us to pull, but end of the day the value will be in the advertiser’s brain (and gut!) @rory_mg<\/a><\/p>\n\n\n\n

The ad copy and landing page suggestions from ChatGPT have been ok, but not great. We use it more as an assist mechanism right now to give us ideas we haven’t thought of, and then tweak it a bit to make more sense. @marksubel<\/a><\/p>\n\n\n\n

Depends. For copies, I use #chatgpt itself. For creatives, I try tools which scrape creatives for similar brands (kudos to @ProductHunt<\/a>) For topics, keywords, interests and audiences, I use some APIs. And for automation. @1tagupta<\/a><\/p>\n\n\n\n

I think imagery? But I don\u2019t know it\u2019s almost hard to perceive where we will be with regard to this, I do think Google will lean in and promise less data more automation. @runnerkik<\/a><\/p>\n\n\n\n

Programmatic paid search is gaining much traction. I’m seeing high exposure, med CTRS, & high CPC – if it leads to a sale – then it’s good. @BRAVOMedia1<\/a><\/p>\n\n\n\n

From an advertiser standpoint, an AI that can assess the relative value of impressions across ad units + customers in a way that maximizes value to the advertiser. That’s (sort of) what Google claims to be thinking with PMAX, but the reality is somewhat different. @DigitalSamIAm<\/a><\/p>\n\n\n\n

If AI can understand humans and context. Data analysis could be super interesting. Person meets machine. @duanebrown<\/a><\/p>\n\n\n\n

I think PPC strategists have been thrown so much AI it isn’t so new to us. I like it for reporting applications and ease of making data-driven decisions. @digitalceo5<\/a><\/p>\n\n\n\n

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Q3: What type of AI do you think is potentially most problematic for PPC and why?<\/strong><\/h4>\n\n\n\n
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Anything that involves Google and budgets. @gilgildner<\/a><\/p>\n\n\n\n

Well if you have used ChatGPT some answers are just factually incorrect so incorrect copy, claims and then the legal aspect could def be a concern and factor. @runnerkik<\/a><\/p>\n\n\n\n

As a few people have already mentioned, I think it’s more problematic when people take the output from AI and apply it without checking it over first. These AI tools can be great to give you a headstart, but it still needs a human to check things over. @ryanscollon<\/a><\/p>\n\n\n\n

I mean, replacing keywords with audiences + predictive behaviour. niche searches and built-in nuance are going the way of the dodo. @JuliaVyse<\/a><\/p>\n\n\n\n

I think creative could be hugely problematic. AI can pull images from other artists & use it in their outputs, but they (and anyone using that generated image) don’t actually have the rights to use the artist’s work. @adclarke10<\/a><\/p>\n\n\n\n

Faulty datasets containing false data. I am sceptical of types of AI or ML that claim to scrape data in X Y Z and provide you with niche audience information for better targeting I think there will be an opp for tools to be created that audit the quality of data. @rory_mg<\/a><\/p>\n\n\n\n

I think AI will always have a bias problem. It could be coming from the data set, or from assumptions made in development, etc. They’ll work to minimize it, but it will always be there. @robert_brady<\/a><\/p>\n\n\n\n

I think the concept in general could be problematic for agencies. If business feel comfortable using all these AI tools and automation options, then they might feel it\u2019s best to just do it themselves. @marketingsoph<\/a><\/p>\n\n\n\n

See my responses to A2. Tech is bad at understand humans and context, which is why it struggles right now. @duanebrown<\/a><\/p>\n\n\n\n

Anything within a black box. Operating without oversight or without us being able to understand processes is concerning. This is why I don’t like Google’s automated creative option. You can get some really problematic combinations if it’s not watched. @HarrisonJHepp<\/a><\/p>\n\n\n\n

I think the biggest issue will always be that what is best for the platforms and what is best for its advertisers can never align 100%. So when you bring AI (or even ML) into the equation, that bias is very much baked in. And, it all sucks at nuance currently. @NeptuneMoon<\/a><\/p>\n\n\n\n

AI is a tool. Usage of AI gets problematic when someone else is using it and you are not in control IMO. @soanders<\/a><\/p>\n\n\n\n

Anything that can get into competitors’ insights or AI that can degrade others brands (done out of market competition, ahem), is absolutely problematic. Then with copies or creatives as well, it will need human touch until it becomes AI x ML x Human Emotions. @1tagupta<\/a><\/p>\n\n\n\n

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Q4: What kind of AI would you like to see developed and\/or deployed in PPC?<\/strong><\/h4>\n\n\n\n
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To be fair I’m more in the – work on the automation\/AI that has been currently dispatched that still needs a lot of improvement first before looking to deploy anything new. @TheMarketingAnu<\/a><\/p>\n\n\n\n

AI which helps us identify granularly which keywords our campaigns show up for… nice start? @gilgildner<\/a><\/p>\n\n\n\n

I would love an AI for PPC competitor research. Input your client\/brand and then have options to input known competitors or have it find competitors in search\/social. Some tools have parts of this, but not across everything. @NeptuneMoon<\/a><\/p>\n\n\n\n

I’d particularly like to see the same stats\/manual intervention with G-Smart Campaigns as we do with regular G-Search Campaigns. @BRAVOMedia1<\/a><\/p>\n\n\n\n

I would like to see AI in smart reporting where it can quickly pull up analysis on any major metric in PPC at a given moment. @digitalceo5<\/a><\/p>\n\n\n\n

I’d love placement recommendations based on industry. “Oh, this is an HR SaaS product? Consider adding bid modifiers to these websites\/YT channels\/apps that have the highest CVR for your industry.” @timmhalloran<\/a><\/p>\n\n\n\n

Competitor research. Although at the same time, I wouldn\u2019t like my client’s competitors having more insights about them. @marketingsoph<\/a><\/p>\n\n\n\n

Research takes a lot of time and can be expensive. Whether that’s competitor, keyword, creative, etc. AI that can assist in those areas and then provide information for a human to analyze would be great. @HarrisonJHepp<\/a><\/p>\n\n\n\n

I’d love to develop a tool that allows small businesses\/local services to create their own campaigns (for those who can’t afford hiring PPCers) – add keywords, budget, few pieces of ad copy discussing business – tool compiles + launches – tool provides weekly report. @rory_mg<\/a><\/p>\n\n\n\n

Competition & keyword research would be great use cases for AI. ChatGPT can help generate KW ideas, but the volume & CPCs aren’t accurate because the data they use only goes up to 2021. Asking about competitors can also give inaccurate answers for the same reason. @adclarke10<\/a><\/p>\n\n\n\n

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Q5: Do you have any ethical concerns about the use of AI in PPC? Or even AI in general?<\/strong><\/h4>\n\n\n\n
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I think the most problematic is the fact that anyone could use AI for creating ad copy and think they will succeed without any background in PPC. It could hurt them. @digitalceo5<\/a><\/p>\n\n\n\n

Yes. It can be a helpful tool if used carefully, but people are biased, which means that the data AI uses will be biased as well. Plagiarism & using other people’s work w\/o their consent is also an issue. @adclarke10<\/a><\/p>\n\n\n\n

It is just a matter of time before our AI overlords take over, lol. The truth is AI is going to be huge and probably quicker than anyone wants to hear. The writing is on the wall. The investments companies are making are for a reason. Change is coming. @lchasse<\/a><\/p>\n\n\n\n

AI poses a lot of ethical problems. It is bringing us intonthe post-truth era. Answers are no longer scientific, they are probabilistic. Copyright is gone Powerful tools can and will be misused. People will get lazy. Idiocracy and conspiracy will rise. @soanders<\/a><\/p>\n\n\n\n

My concern is that some agencies are going to but everything through AI and do very little in terms of bringing added value, strategy and consultation for their clients, especially their smaller contacts. @marketingsoph<\/a><\/p>\n\n\n\n

Nah I guess. I would rather be some of the first ones to run toward it like you run towards water on a beach. @1tagupta<\/a><\/p>\n\n\n\n

I think with any new tool or development, there can be questions of ethics. It usually falls upon the human user as opposed to the AI instead. If the user is unethical they will find a way to be unethical with AI. @digitalceo5<\/a><\/p>\n\n\n\n

AI in PPC can be complacency with agencies with the set it & forget approach to PPC AI in general is like the Matrix on steroids & mindboggling. @BRAVOMedia1<\/a><\/p>\n\n\n\n

There are a litany ethical + legal implications to the proliferation of AI + ML tools: 1. Copyright needs to be fundamentally re-imaged 2. Ditto for Patents + Trade Secrets 3. Misinformation + Disinformation will accelerate exponentially. @DigitalSamIAm<\/a><\/p>\n\n\n\n

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Q6: What AI tools are out there that you’ve either used or want to try? (been trying to capture them as you’ve shared earlier in the chat too)<\/strong><\/h4>\n\n\n\n
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I have experimented a lot with ChatGPT, but to be honest it’s started to feel like I’m talking to a lobotomized politician. @gilgildner<\/a><\/p>\n\n\n\n

ChatGPT is the main one I’ve experimented with. I haven’t seen anything else that was compelling enough to really put time into. @HarrisonJHepp<\/a><\/p>\n\n\n\n

A lot as already mentioned here in other answers. But here is one just for our lovely #ppcchat<\/a> graph.facebook.com\/search<\/a> Credits to @JuliaVyse<\/a> You look programmatically query data for @facebook<\/a> ads using this. You can check out how to use it or I can help, DM. @1tagupta<\/a><\/p>\n\n\n\n

ChatGPT may be \u201cmeh\u201d for content where you are already the expert. But the speed\/ability to create content in other languages has impressed some of my native speaker friends so far (albeit small sample size). @Galliguez<\/a><\/p>\n\n\n\n

ChatGPT is the darling of the moment, but we have been exposed to ML since the beginning of Google Ads via the quality score and later with smart bidding. I think tons of AI applications will emerge in 2023. Hold on to your hats! @soanders<\/a><\/p>\n\n\n\n

ChatGPT is really the only one I’ve tried. Another tool I’ve heard about is SheetAI, which can supposedly help automate things & bring AI functionality into Google Sheets. Haven’t tried it or looked into it much more though. @adclarke10<\/a><\/p>\n\n\n\n

I like testing the image based tools but that\u2019s mainly just for personal interest. I\u2019ll try anything that seems interesting it\u2019s it\u2019s free! @marketingsoph<\/a><\/p>\n\n\n\n

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PPCChat Participants<\/strong><\/p>\n\n\n\n