{"id":22594,"date":"2023-08-30T23:31:03","date_gmt":"2023-08-30T18:01:03","guid":{"rendered":"https:\/\/www.karooya.com\/blog\/?p=22594"},"modified":"2023-08-30T23:31:05","modified_gmt":"2023-08-30T18:01:05","slug":"ppcchat-red-flags-problem-clients","status":"publish","type":"post","link":"https:\/\/www.karooya.com\/blog\/ppcchat-red-flags-problem-clients\/","title":{"rendered":"PPCChat |  Red Flags &#038; Problem Clients | 29th August 2023"},"content":{"rendered":"\n<p class=\"lead\">Handling clients is the biggest challenge for PPC experts. During this week&#8217;s PPCChat discussion, host <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">Julie F Bacchini<\/a> sought experts&#8217; views on red flag deal breakers, what they consider to be a red flag while interacting with a client, what traits can make a problem client and more.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-q1-what-do-you-consider-to-be-a-red-flag-when-interacting-with-a-potential-client\"><strong>Q1: What do you consider to be a red flag when interacting with a potential client?<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Asking us to train them on what we do. <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>Wanting instant or guaranteed results. <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>Using pet names &#8211; calling me &#8220;dear,&#8221; &#8220;honey,&#8221; &#8220;sweetie&#8221; etc. is an immediate disqualification. <a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a><\/p>\n\n\n\n<p>For me, it&#8217;s when they lead with skepticism, not an initial olive branch of trust. What I say to address this is, &#8220;You are an expert in your brand, company, and industry. I&#8217;m an expert in Google Ads and SEO.&#8221;Yes, trust is built over time, but a healthy relationship is forged at first by both sides leaning into the unknown. <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/p>\n\n\n\n<p>Immediately talking crap about their last agency or agencies is a huge one for me. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>Let me count the ways:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Doesn\u2019t have budget set aside for ads<\/li><li>Been through a lot of agencies in a short period of time. Some people have bad luck but that is the exception to the norm<\/li><li>Have unrealistic goals. The smaller the business, the more this happens I find<\/li><li>Wants to tell us how to do our job and micromanage<\/li><li>Just an awful website but won\u2019t change anything on it. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/li><\/ol>\n\n\n\n<p>No tracking <a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a><\/p>\n\n\n\n<p>So many things, but a few that come to mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>When someone gets on the phone and tells you what they think they need, and don\u2019t ask questions about what I think about the account\/business scenario.<\/li><li>When someone assumes I will take the work on.<\/li><li>When someone who clearly does not have experience in PPC starts throwing around words like quality score <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/li><\/ul>\n\n\n\n<p>Agree with the promised results and pet names. \u00a0I&#8217;d add constant messages at all times of the day\/night. If they can&#8217;t respect work\/life balance as a prospect, no way they&#8217;ll respect it as a client. <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>Also balking at signing a contract (our contracts are not super long term and offer termination with 30 day notice either way). <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>When they tell you how to do our job bc &#8220;marketing is easy&#8221;. This includes how to structure campaigns, set up, how\/what to optimize&#8230;all of it. <a href=\"https:\/\/twitter.com\/victoriousseo\" target=\"_blank\" rel=\"noreferrer noopener\">@HeatherCox<\/a><\/p>\n\n\n\n<p>Good point\u00a0<a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a>\u00a0&#8211; I struggle hard with folks who have no idea what their budget should be. <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>Wanting to have 5 calls\/meetings before signing on with me. No. You get one discovery call and maybe a quick follow-up. You want more? Become a client. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>&#8220;I don&#8217;t believe in PPC\/SEO\/Social&#8230;.but I&#8217;m told I have to&#8221;\u00a0<a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>People who are hyper-focused on internal adwords numbers. I recognize that it\u2019s hard to not be focused on that, but I think it\u2019s important to gauge if the client is open to looking at the performance more holistically. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a>\u00a0That&#8217;s the WORST. You&#8217;re constantly having to battle with them. <a href=\"https:\/\/twitter.com\/victoriousseo\" target=\"_blank\" rel=\"noreferrer noopener\">@HeatherCox<\/a><\/p>\n\n\n\n<p>E.G. are they going to be a good student or an obnoxious one. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>When they say how they think things should be done, but then add &#8220;&#8230;but you&#8217;re the expert&#8221; and it&#8217;s like they&#8217;re daring you to disagree with them. <a href=\"https:\/\/twitter.com\/robert_brady\" target=\"_blank\" rel=\"noreferrer noopener\">@robert_brady<\/a><\/p>\n\n\n\n<p>&#8220;We&#8217;ve spoken to other agencies and here is what they&#8217;ve promised us. What can you promise we&#8217;ll get?&#8221; <a href=\"https:\/\/twitter.com\/marketingsoph\" target=\"_blank\" rel=\"noreferrer noopener\">@marketingsoph<\/a><\/p>\n\n\n\n<p>Big website issues or really bad UX is a pretty big red flag &#8211; that can take forever to fix if they are willing to fix it at all. <a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a><\/p>\n\n\n\n<p>But really,\u00a0<a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U0Y3T6TV1\" target=\"_blank\" rel=\"noreferrer noopener\">@mel66<\/a>\u00a0hit the #1 answer with wanting guaranteed results. \u00a0<a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>When they say something like \u201cif we could just get our ads to work, we would be so successful\u201d<a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>&#8220;I saw ____ and they said this. What do you think&#8221; &#8211; this one is insidious because many of us are friends with each other and we want to support our industry friends, but at the same time if the advice won&#8217;t work for their account it can be tough not to debate the strategy and you know you&#8217;re always going to have to explain the strategy you&#8217;re running in their account against a thought leader. <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a>\u00a0If I see big website issues I will always bring it up in the initial call as an issue and see what their reaction is. If they are clearly unwilling to even consider it might be a problem, I will politely bounce. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>1. <strong>Asks for discounts.\u00a0<\/strong>My worst clients in the past always asked for discounted rates and had the most demands and were the hardest to work with. My rate is 2.5x times higher than when I started in 2019, and I get fewer requests for discounts now. Companies that hire me value my experience and what I do.<\/p>\n\n\n\n<p>2. <strong>Standoffish\/arrogant execs &amp; founders<\/strong>\u00a0(bad personality, think they know everything)<\/p>\n\n\n\n<p>3. <strong>Founders that don\u2019t understand their financials and set ridiculous KPIs<\/strong>\u00a0(ex: client wants to run Meta ads. Product sells for $10 and has 20% margin. Founder expects me to make paid channels work for them that have never been profitable for them and never will be.)<\/p>\n\n\n\n<p>4. CEOs that want to be involved in every decision of the work I\u2019ll do &#8211; lack of trust\/micromanager. <a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/p>\n\n\n\n<p>Unrealistic goals\/expectations around performance and\/or timelines is the biggest for me. ex: \u201cwe want to drive $5 million in 2 months\u201d when the account\u2019s in bad shape or starting from scratch.<a href=\"https:\/\/twitter.com\/adclarke10\" target=\"_blank\" rel=\"noreferrer noopener\">@adclarke10<\/a><\/p>\n\n\n\n<p>This is a wider industry issue but brands wanting free works; free account reviews,.. that some call audits. I don\u2019t like working for free. Pay me if you want to know what I think. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p>Clients who from Day 1 talk like they&#8217;re doing you a favor if they hire you. <a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a><\/p>\n\n\n\n<p>That free work is half of why we don\u2019t get respected as an industry and many have to compete on price to win. So many other professional service industries don\u2019t do free work or have to compete on price. They are taken serious and people understand it\u2019s a skill to do the work but if you don\u2019t get paid for it then how we can expect clients to take it seriously. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7GATB533\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/a>\u00a0Please tell me you said \u201cI don\u2019t. I work with people who value my expertise and will pay for it.\u201d <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>Expertise comes with a cost and huge benefit. <a href=\"https:\/\/twitter.com\/victoriousseo\" target=\"_blank\" rel=\"noreferrer noopener\">@HeatherCox<\/a><\/p>\n\n\n\n<p>I once had a potential client, who was a referral from a close personal friend mind you, actually say to me when talking about the price \u201cWell if you don\u2019t have the authority\u2026\u201d To which I said, \u201cI am the authority and this is the price.\u201d <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>I\u2019ve never given away an audit. I charge double-digit figures per channel audit. Typically leads to an ongoing retainer.I know lots of freelancers that give away audits. I put a lot of time and detail into them. Typically 40 slides of data, analysis, recommendations and next steps. If a potential client expected all of that free, they wouldn\u2019t ever become a client in the first place because they already wouldn\u2019t value what I do. <a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7BSF36P5\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/a>\u00a0it happens often enough that I just explain why we don\u2019t work for free and we want to focus on our paying clients. Plus we won\u2019t have the band-witch to give everyone free work. The math doesn\u2019t work out. Work-life balance is important. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U05FFQT55PG\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/a>\u00a0Sadly a lot of agencies and freelancers claim giving away the audit for free is how they win but if that is the only way you can win business\u2026 says a lot about your selling skills. We need to stop the free work in this industry, <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a> Totally agree! Audit work is extremely valuable. My pitch is that I\u2019m going to help them save money in the short term with optimizations, then help them make more money with scaling opportunities. <a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U05FFQT55PG\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Q2: How do you handle red flags when they arise?<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>I start every conversation (red flag or no) from a place of empathy. Understanding how the thing they&#8217;re asking for will help them (or at least how they perceive it will). If it&#8217;s just a difficult person, I walk away, however, 9\/10 a red flag can be conquered with a calm tone and genuine interest in understanding how one can help the person behind the brand. <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>That said, I&#8217;m also very upfront about what qualifies as an SQL for me and make it clear early on if I think I&#8217;ll be referring business out (one eventual consulting client paid me $1k because I took the time to explain what he would need and why I didn&#8217;t think I was the right vendor for him). He eventually came back and insisted to work with me in the way I could work with him (even though other vendors would be able to fully support him) <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>I agree with\u00a0<a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U05JP94QRUJ\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/a>\u00a0in that I will try to dig to find out what\u2019s behind the red flag behaviour. Sometimes it is something that can be overcome through trust and understanding and sometimes it is not. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>If a red flag pops up, I usually try to understand more, and try to get at the root of their concern. Sometimes it just strengthens the red flag (e.g. if it\u2019s price, they might just not be able to afford me), or if it\u2019s something like the CEO thinking they know a lot about google ads, trying to get at that a little more. Then I can either turn the red flag into a yellow\/green one, or further feel good about walking away. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>Usually, we try to jump on a call (30 minutes max), as sometimes attitude and tone is hard to get across via emails, and it&#8217;s also easier to discuss more detailed things. You can get more detail and information from a call without feeling like you&#8217;ve grilled them too much. We make it feel casual, but it&#8217;s still a &#8216;formal&#8217; process for us. This usually helps us gauge their personality too, to see if that&#8217;s going to be a good fit. <a href=\"https:\/\/twitter.com\/marketingsoph\" target=\"_blank\" rel=\"noreferrer noopener\">@marketingsoph<\/a><\/p>\n\n\n\n<p>I give people the natural opportunity to object. Things like&#8230;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>&#8220;It sounds like you&#8217;re looking for analysis of XYZ at no cost. Is that right?&#8221;<\/li><li>&#8220;Those questions are great. Are you looking for training for you and or the team?&#8221;<\/li><li>&#8220;Are you objecting because you don&#8217;t agree with the data or insights?&#8221;<\/li><\/ul>\n\n\n\n<p>&#8230;often lead to them clarifying what they are chasing. Either that, or it shines a light on the nature of their question\/request. <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/p>\n\n\n\n<p>Be okay walking away. If you go into the conversation desperate, you might ignore red flags. If you&#8217;re secure, then you have the ability to work through a red flag or agree that you&#8217;re not the best fit. <a href=\"https:\/\/twitter.com\/robert_brady\" target=\"_blank\" rel=\"noreferrer noopener\">@robert_brady<\/a><\/p>\n\n\n\n<p>Ask questions and find out why and what they think. Then just be honest with our POV and philosophy. Hiring an agency is like getting married. So lay your cards on the table and see what happens. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/robert_brady\" target=\"_blank\" rel=\"noreferrer noopener\">@robert_brady<\/a>\u00a0This is such an important lesson to learn! And it can be hard in the beginning and\/or at a time when you really need the work to walk away.BUT\u2026If you ever find yourself talking yourself into working with a potential client &#8211; walk away. Trust me on this. I\u2019ve been independent for 24 years. Working with a terrible client will suck up too much energy and might prevent you from landing a great client. Not to mention what it can do to your mental health.\u00a0<a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>Don&#8217;t deviate from your dealbreakers &#8211; if something is a dealbreaker, it&#8217;s ok to walk. There is a lot of business out there &#8211; something else will turn up. <a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a>\u00a0<\/p>\n\n\n\n<p>What\u00a0<a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7BSF36P5\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/a>\u00a0said &#8211; working for terrible clients is like working for terrible bosses. It will burn you out. <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>I have a hard time saying no on the phone, and historically just said yes to anything (like kind of in a weird freeze mode). So now, I have a rule where I never say yes or no to anything over the phone and follow up with an email. I\u2019m better at no now, so I\u2019d like to start saying no on the phone more, but baby steps! <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>This probably goes against norms, but I lead with minimum retainer pricing before I even hop on a call. It saves me so much time. Eliminates the companies that don\u2019t want to spend money. They usually open up about what they\u2019re willing to spend. If it\u2019s low, I\u2019ll refer them to a lower-cost freelancer. If someone isn\u2019t a good personality fit, I\u2019ll throw out a ridiculous retainer\/project fee and create a short-term SOW (3 months). If I miraculously get the deal, I can handle an annoying client for a few months. Sometimes they end up being better to work with than expected once you understand their fear\/concerns. Many times execs are jerks on calls because they were burned by agencies or freelancers in the past.I was not great at identifying red flags and walking away from bad clients when I was new to freelancing. I just wanted to make some money. I\u2019m way pickier these days and have no problems walking away from a deal. <a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/p>\n\n\n\n<p>I do the same now\u00a0<a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U05FFQT55PG\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/a>\u00a0&#8211; lead with a minimum retainer price (and minimum spend bands). It\u2019s really helped. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>I ignore red flags a lot and then recognize them after the fact. <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Q3: What red flag(s) are deal breakers for you and why?<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>1. Budget <\/p>\n\n\n\n<p>2. Being rude\/argumentative for no reason other than it makes them feel good<\/p>\n\n\n\n<p>3. Not respecting time<\/p>\n\n\n\n<p>Everything else can be worked out &#8211; but those three are lines in the sand for me. <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>Big ones for me are:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Co-managing accounts and\/or work. Pay for services, provide feedback, but no two hands on the steering wheel.<\/li><li>Taking work and running with it. It&#8217;s okay to outgrow a partnership, but learning just enough to make the relationship obsolete is being a vampire. <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/li><\/ol>\n\n\n\n<p>Intro calls that sound more like someone trying to give you marching orders. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>1. Budget. The lower the retainer, the more work they expect.<\/p>\n\n\n\n<p>2. Unrealistic growth goals. If I\u2019m set up for failure before I even start, I won\u2019t take it on. I usually address this in pitch calls.<\/p>\n\n\n\n<p>3. Clients that want lots of meetings.<\/p>\n\n\n\n<p>4. Lack of boundaries. Clients that expect you to be available 24\/7.  <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/p>\n\n\n\n<p>For me, deal breakers include:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Hammering me on the price. If they don\u2019t value what I\u2019m bringing to the table, I\u2019m not interested.<\/li><li>Multiple contact points with final authority. I need one person who is in charge only.<\/li><li>Giving me a hard time about signing a contract. I\u2019m always willing to discuss the language in any part of the contract document, but some are just not willing to sign to get started.<\/li><li>Not being willing to pay to get started. I bill up front and ongoing work is pre-billed as well.<\/li><li>Wanting me on their Slack or other requests that will make me available \u201con demand\u201d for them. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/li><\/ol>\n\n\n\n<p>Lack of boundaries as\u00a0\u00a0<a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a>\u00a0said. Expecting us to drop everything around the clock at their whim. We are your partner, not your employee &#8211; and frankly if you treat employees that way I would not want to work for you. \u00a0<a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U0Y3T6TV1\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a>\u00a0<a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U05FFQT55PG\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/a>\u00a0I have language in my contracts about turnaround times, what actually constitutes an emergency and what kind of access they get at their contract level. It is all spelled out for this exact reason! <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7BSF36P5\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/a>\u00a0I love that, and am going to include that moving forward. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/p>\n\n\n\n<p>A few big one\u2019s<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>To small of a budget<\/li><li>Wants to do comms on Slack or Whatsapp<\/li><li>Won\u2019t fill out our intake form<\/li><li>Something I don\u2019t want to sell or goes against our values<\/li><li>Wants to meet every week but doesn\u2019t want to pay for the time. There is a reason we do monthly or fortnightly meetings over weekly. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/li><\/ol>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7BSF36P5\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/a>\u00a0we did that at my previous agency. working to implement it at my current one. An SLA on turn times is a must. <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a>\u00a0That language comes from my web design days, but it works just as well for PPC! <a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7BSF36P5\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U7BSF36P5\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a>\u00a0Outrageous payment terms are on my red flag list. Usually big companies with slow internal processes. Had a global 500 business want net 90 payment terms. Talked them down to net 60 with the caveat that I would bill two months of retainers, two months in advance. Oct 1, I send invoices for Nov and Dec. Essentially creates net 30 for Nov invoice and net 0 for December. lolNow they usually pay within 15-30 days, way ahead of the net 60 terms. <a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/p>\n\n\n\n<p>Some points<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>The relentless haggler. Our prices are transparent and we aren&#8217;t prepared to make adjustments to suit an individual&#8217;s want. This especially relates to those who don&#8217;t agree to payment terms and conditions.<\/li><li>Bad fit (personality). We&#8217;re a team of mainly young, women and won&#8217;t accept misogyny or inappropriate comments. For example comments on our hair or tattoos&#8230;<\/li><li>Unrealistic expectations which can&#8217;t be brought down to reality. Better to be safe than sorry with these types of potential clients.  <a href=\"https:\/\/twitter.com\/marketingsoph\" target=\"_blank\" rel=\"noreferrer noopener\">@marketingsoph<\/a><\/li><\/ol>\n\n\n\n<p>Few deal breakers include<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>1 sided partnerships. If they check out after launch and you rarely hear from them.<\/li><li>Lack of payment.<\/li><li>Bad attitudes.<\/li><li>Being told how to do the job we are hired to do. <a href=\"https:\/\/twitter.com\/victoriousseo\" target=\"_blank\" rel=\"noreferrer noopener\">@HeatherCox<\/a><\/li><\/ol>\n\n\n\n<p>Not respecting time and boundaries, busy work with no purpose our outcome, blaming with no responsibility, not paying in time and \u201clike I said emails\u201d, also scope creep. <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Q4: What traits do you find make a problem client?<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Wants results but does not want to change anything. Being inflexible won\u2019t get you far. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p>Clients that want to treat me like an employee are problematic. Often this can be addressed and the client\u2019s behavior can be improved. Sometimes, not though.Clients that are not interested in being part of the process. I am a lead gen PPCer and I need client feedback! <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>In no particular order:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Lack of trust<\/li><li>Lack of curiosity<\/li><li>Unwillingness to learn<\/li><li>Unwillingness to change opinions based on new data\/insights. <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/li><\/ul>\n\n\n\n<p>Lots of things already discussed:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>People who are condescending (can sometimes turn around, but it\u2019s a risk)<\/li><li>People who are scatter-brained and have a hard time being present in the conversation, and jump from topic to topic, or go down rabbit holes (I see this with CEOs of start-ups a lot)<\/li><li>Rigid thinking (mostly in assuming their business problem is external to them)<\/li><li>Major one around boundaries and expectations of availability. <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/li><\/ul>\n\n\n\n<p>Few traits are<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Low product cost with low margins<\/strong>. Very hard to be profitable and get a solid ROAS.<\/li><li><strong>Limited\/niche market<\/strong>. Can\u2019t reach them using the channels I specialize in<\/li><li><strong>Highly-regulated industries<\/strong>\u00a0&#8211; makes advertising extremely difficult in Google\/Meta<\/li><li><strong>Awful website that\u2019s not set up to convert:\u00a0<\/strong>I can only do so much on the ad side. I can\u2019t make your site convert. I usually try to sell them on bringing in a CRO expert that I partner with for landing pages.<\/li><li><strong>No product differentiation in a crowded market.<\/strong><\/li><li><strong>Overpriced products<\/strong>.  <a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/li><\/ol>\n\n\n\n<p>For me<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Telling us what to do tactically (bids, etc.)\/being too prescriptive<\/li><li>Unable to install tracking on the site<\/li><li>expecting immediate answers<\/li><li>Unresponsive \/ ignoring our questions or calls <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/li><\/ul>\n\n\n\n<p>Clients who expect the world on a shoestring budget, as well as folks who refuse to own their responsibility (following up on leads, website, etc).The absolute worst are rude people though. I will tolerate a lot until someone is rude. <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>How about clients who refuse to acknowledge that they have competition? This is particularly bad when their web experience is inferior to that of their online competitors. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>1. Gaslighting 2. High turnover 3. Rushing a big decision 4. Not paying on time 5. Asking super specific questions about what keywords\u00a0I\u2019ll\u00a0bid on, what campaigns\u2026anything really ridged 6. Needing many reports for different stakeholders 7. Constantly breaking website. <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/p>\n\n\n\n<p>Clients who go into the account and make changes on their own &#8211; this happens with smaller clients and is so infuriating. <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>Enterprise clients don&#8217;t do that. <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>OMG\u00a0<a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a>\u00a0I had a client years ago in an industry that was rapidly changing. We did a ton of paid market research (with a professional market researcher) and identified the growing areas of their industry.I set up PPC to target these growing areas. Produced a ton of leads. The salespeople would only follow up on the leads from the dying parts of the industry because they were familiar with that and didn\u2019t care to learn the new parts. The CEO was lamenting to me on performance. He said, \u201cwell, the guys don\u2019t want to follow up on those leads.\u201d To which I said, \u201cWell, then maybe you need some new guys if you want to still be here in 5 years.\u201d <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>To make matters worse, they promoted an internal guy to run marketing who had no clue what he was doing but thought he did. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>How about clients who say &#8220;the guys&#8221;?\u00a0<a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/p>\n\n\n\n<p>Also looking for a supper detailed specific skill set for no budget. <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a>\u00a0I was flabbergasted. You\u2019re the CEO. Why is this up to \u201cthe guys\u201d?????? <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>My most recent problem client was one who was adamant that things that worked in the past, even years ago, would continue to work.\u00a0 <a href=\"https:\/\/twitter.com\/kytaylor88\" target=\"_blank\" rel=\"noreferrer noopener\">@kytaylor88<\/a><\/p>\n\n\n\n<p>Ones which don&#8217;t recognise that their product\/service, and\/or website needs work.<br>They don&#8217;t want to put any work into bettering things, even when it is needed and their competitors are overperforming them in all areas. <a href=\"https:\/\/twitter.com\/marketingsoph\" target=\"_blank\" rel=\"noreferrer noopener\">@marketingsoph<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/kytaylor88\" target=\"_blank\" rel=\"noreferrer noopener\">@kytaylor88<\/a>\u00a0Cause nothing ever changes in PPC\u2026<a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a>\u00a0We showed the CMO data that said for every dollar they were spending on Capterra ads, they were getting a 0.15x ROAS when closed-lost opps were taken into consideration. Across\u00a0<strong>$275k<\/strong>. <a href=\"https:\/\/twitter.com\/kytaylor88\" target=\"_blank\" rel=\"noreferrer noopener\">@kytaylor88<\/a><\/p>\n\n\n\n<p>They couldn&#8217;t grasp that brand awareness efforts would support all inbound efforts, so they gutted the LinkedIn budget to put back into Capterra. Rejecting the real data because they &#8220;know that Capterra can work. <a href=\"https:\/\/twitter.com\/kytaylor88\" target=\"_blank\" rel=\"noreferrer noopener\">@kytaylor88<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Q5: How do you deal with problem clients? And how does it vary based on the nature of the<\/strong><br><strong>problematic client?<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Be honest about the issue in a respectful way. Everyone wants this to be successful. We have a long version of this laid out in our contract. We need everyone on both sides to do what they said they would do and meet deadlines. No slacking. <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/p>\n\n\n\n<p>I always try to approach problematic client behaviour as just that. And see if we can find a way around it. Or get to the root of what is really going on first. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>At this point in my life, there is a conversation and then if things\u00a0don\u2019t\u00a0change a quick walk away.\u00a0 Knowing your value is part of this. <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/p>\n\n\n\n<p>Agreed\u00a0<a href=\"https:\/\/ppcchatgroup.slack.com\/team\/U04ABJ1MELW\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/a>\u00a0I make a reasonable effort to get things on track, but if I can\u2019t then I\u2019m out. <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/p>\n\n\n\n<p>Ultimately, it becomes an opportunity cost question.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Does investing extra time to right the ship payout in terms of relationship longevity\/value?<\/li><li>Or, does cutting ties free you up to perform more meaningful, fruitful work? <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/li><\/ul>\n\n\n\n<p>That too if\u00a0it\u2019s\u00a0\u201ctoo expensive\u201d and frankly emotionally expensive is a consideration too. <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/p>\n\n\n\n<p>Empathy. I try my best to understand where the friction is coming from. However, I also do a pretty good job at &#8220;training&#8221; my clients to respect and value my time. And if it&#8217;s not a good fit, I usually am the one to bring up splitting (sometimes they reform because they don&#8217;t want to lose me as a resource) <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/p>\n\n\n\n<p>Taking control of the problem by jumping on a call and addressing the situation before it becomes an issue. <a href=\"https:\/\/twitter.com\/victoriousseo\" target=\"_blank\" rel=\"noreferrer noopener\">@HeatherCox<\/a><\/p>\n\n\n\n<p>We have reached the 3-month review mark with a handful of clients where we evaluated the situation and decided to not continue working with them. We always explain why we don&#8217;t think it&#8217;s a good fit, and help them find another provider including full, detailed handovers.<br>Some are really surprised when we don&#8217;t want to just keep on taking their money even when we&#8217;ve spent 3 months having difficult conversations with them and it clearly not being a good fit! <a href=\"https:\/\/twitter.com\/marketingsoph\" target=\"_blank\" rel=\"noreferrer noopener\">@marketingsoph<\/a><\/p>\n\n\n\n<p>For us, there are a few levels to it:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Respectfully address the situation with the client &#8211; including providing clear, simple examples of the issue.<\/li><li>If it doesn&#8217;t improve, then there&#8217;s usually a &#8220;breakup&#8221; conversation &#8211; sometimes that is enough to correct the issue, but not always<\/li><li>Transition the client &#8211; If things haven&#8217;t improved, we&#8217;ll transition the client to another agency. I never want to leave someone high and dry (even those difficult-to-work-with clients), but at the end of the day, the first obligation is to our team. <a href=\"https:\/\/twitter.com\/DigitalSamIAm\" target=\"_blank\" rel=\"noreferrer noopener\">@DigitalSamIAm<\/a><\/li><\/ol>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>PPCChat Participants<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Melissa L Mackey <a href=\"https:\/\/twitter.com\/beyondthepaid\" target=\"_blank\" rel=\"noreferrer noopener\">@beyondthepaid<\/a><\/li><li>Reva Minkoff <a href=\"https:\/\/twitter.com\/revaminkoff\" target=\"_blank\" rel=\"noreferrer noopener\">@revaminkoff<\/a><\/li><li>Travis <a href=\"https:\/\/twitter.com\/teabeeshell\" target=\"_blank\" rel=\"noreferrer noopener\">@teabeeshell<\/a><\/li><li>Julie F Bacchini <a href=\"https:\/\/twitter.com\/NeptuneMoon\" target=\"_blank\" rel=\"noreferrer noopener\">@NeptuneMoon<\/a><\/li><li>Duane Brown <a href=\"https:\/\/twitter.com\/duanebrown\" target=\"_blank\" rel=\"noreferrer noopener\">@duanebrown<\/a><\/li><li>Michele Jaeger <a href=\"https:\/\/twitter.com\/MicheleJaeger1\" target=\"_blank\" rel=\"noreferrer noopener\">@MicheleJaeger1<\/a><\/li><li>Navah Hopkins <a href=\"https:\/\/twitter.com\/navahf\" target=\"_blank\" rel=\"noreferrer noopener\">@navahf<\/a><\/li><li>Heather Cox <a href=\"https:\/\/twitter.com\/victoriousseo\" target=\"_blank\" rel=\"noreferrer noopener\">@HeatherCox<\/a><\/li><li>Robert Brady <a href=\"https:\/\/twitter.com\/robert_brady\" target=\"_blank\" rel=\"noreferrer noopener\">@robert_brady<\/a><\/li><li>Sophie Logan <a href=\"https:\/\/twitter.com\/marketingsoph\" target=\"_blank\" rel=\"noreferrer noopener\">@marketingsoph<\/a><\/li><li>Austin D <a href=\"https:\/\/twitter.com\/Austin_Dillman\" target=\"_blank\" rel=\"noreferrer noopener\">@Austin_Dillman<\/a><\/li><li>Ashton Clarke <a href=\"https:\/\/twitter.com\/adclarke10\" target=\"_blank\" rel=\"noreferrer noopener\">@adclarke10<\/a><\/li><li>Sarah Stemen <a href=\"https:\/\/twitter.com\/runnerkik\" target=\"_blank\" rel=\"noreferrer noopener\">@runnerkik<\/a><\/li><li>Kyle Taylor <a href=\"https:\/\/twitter.com\/kytaylor88\" target=\"_blank\" rel=\"noreferrer noopener\">@kytaylor88<\/a><\/li><li>Sam <a href=\"https:\/\/twitter.com\/DigitalSamIAm\" target=\"_blank\" rel=\"noreferrer noopener\">@DigitalSamIAm<\/a><\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Related Links<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.karooya.com\/blog\/key-elements-of-the-google-ad-trademark-jusgement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Key Elements of the Judgment in the Google Ads Trademark Case<\/a><\/li><li><a href=\"https:\/\/www.karooya.com\/blog\/collaboration-with-amafestuk-expands-the-chance-to-connect-with-specialists\/\" target=\"_blank\" rel=\"noreferrer noopener\">Collaboration with AmafestUK \u2013 Expands the Chance to Connect with Field Specialists<\/a><\/li><li><a href=\"https:\/\/www.karooya.com\/blog\/12-common-google-ads-mistakes-avoid\/\" target=\"_blank\" rel=\"noreferrer noopener\">Steer Clear of These 12 Common Google Ads Mistakes<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Handling clients is the biggest challenge for PPC experts. During this week&#8217;s PPCChat discussion, host Julie F Bacchini sought experts&#8217; views on red flag deal breakers, what they consider to be a red flag while interacting with a client, what traits can make a problem client and more.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-22594","post","type-post","status-publish","format-standard","hentry","category-ppc-chat"],"featured_image_src":null,"author_info":{"display_name":"Amita","author_link":"https:\/\/www.karooya.com\/blog\/author\/amita\/"},"_links":{"self":[{"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/posts\/22594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/comments?post=22594"}],"version-history":[{"count":16,"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/posts\/22594\/revisions"}],"predecessor-version":[{"id":22611,"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/posts\/22594\/revisions\/22611"}],"wp:attachment":[{"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/media?parent=22594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/categories?post=22594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.karooya.com\/blog\/wp-json\/wp\/v2\/tags?post=22594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}