{"id":28396,"date":"2026-09-09T22:37:31","date_gmt":"2026-09-09T17:07:31","guid":{"rendered":"https:\/\/www.karooya.com\/blog\/?p=28396"},"modified":"2026-09-09T22:37:32","modified_gmt":"2026-09-09T17:07:32","slug":"ppcchat-dealing-with-high-maintenance-clients-or-stakeholders","status":"publish","type":"post","link":"https:\/\/www.karooya.com\/blog\/ppcchat-dealing-with-high-maintenance-clients-or-stakeholders\/","title":{"rendered":"PPCChat | Dealing with High Maintenance Clients or Stakeholders | 8th September 2026"},"content":{"rendered":"\n

This week\u2019s PPCChat discussion focused on dealing with high-maintenance clients, how PPC experts explain it to clients, and how they handle challenging situations. Here\u2019s a screencap of the discussion, hosted by Julie F. Bacchini<\/a>.<\/p>\n\n\n\n\n\n\n\n

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Q1: How do you define a \u201chigh-maintenance\u201d client or stakeholder?<\/strong><\/h4>\n\n\n\n
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One of the big high-maintenance behaviors for me is emailing ALL THE TIME. Also looking at performance daily. Contact attempts at all hours @NeptuneMoon<\/a><\/p>\n\n\n\n

I’d say high-touch, and those who demand perfection. Typos do happen, and APIs do break\/update. Clients where all your energy goes into telling them what you’re doing in pointillistic detail, rather than doing what you’re doing and reporting. @JuliaVyse<\/a><\/p>\n\n\n\n

Oooh, how about ones that think they know your job better than you \u201cbut just don\u2019t have time\u201d to do it @NeptuneMoon<\/a><\/p>\n\n\n\n

Emailing or calling all the time is the most simple version. Recently, it’s also become those who run everything we do\/their accounts through ChatGPT\/some other AI and then try to explain why we’re wrong and GPT is right\u2026@revaminkoff<\/a><\/p>\n\n\n\n

Oh yes, the AI double-checkers! @NeptuneMoon<\/a><\/p>\n\n\n\n

High maintenance – the one who won’t fix the basics on their end and keep asking for strategy, something new, need to see visible motion to be satisfied to ensure they are getting value for the money they spend on services and come back a month later with basics still not fixed and complaining about performance @alimehdimukadam<\/a><\/p>\n\n\n\n

@NeptuneMoon<\/a> true fact: a client told me this to my face on a reporting call. Like, yes (client name) I know you ‘can’ click these buttons, but the fact that you don’t have time to do it is sort of the point. You hired us, let us do the stuff for you. You are admittedly busy with a pile of other things. @JuliaVyse<\/a><\/p>\n\n\n\n

I have obviously had that experience as well @JuliaVyse<\/a> ,and tend to respond along the lines of – would you like to take it back? Because my contract is pretty clear on responsiblity\u2026@NeptuneMoon<\/a><\/p>\n\n\n\n

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Q2: Do you have anything in your project contracts or other working guidelines to help head off \u201chigh maintenance\u201d client or stakeholder behavior?<\/strong><\/h4>\n\n\n\n
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We have SLAs, but realistically we just do what they need until it’s so much we need to charge more. Then a whole other team can get involved. \u2026corporate is NOT #glam @JuliaVyse<\/a><\/p>\n\n\n\n

I clearly layout: @NeptuneMoon<\/a><\/p>\n\n\n\n