Click-to-Message Extension is a great way for your customers to reach you with a text message when they see your ad on Google. It allows your customers to reach you even outside the business hours. It takes, literally, 2 taps on the mobile phone to contact you. Yes, just two taps! Text messages and phone calls are the Yin and Yang of mobile advertising.

Here is how an ad with message extension looks like.

Problem is, as of now, there is no way to track these messages as conversions in AdWords.

Plus, you would not want to give out a mobile number for your customers to send you a text message.

Finally, if you have multiple people who can receive and respond to customers’ messages, you will not be able to do that with a single phone.

We offer you a solution to fix these problems.

How It Works - Short Version

1. Get local phone numbers from Twilio.
2. Import Twilio phone numbers in Karooya's Messaging App.
3. Configure message extension in Google AdWords with these phone numbers.
4. When customers reach you via text messages, Karooya will send an alert to you.

How It Works - Step By Step

1. Get Phone Number(s) First, you need a phone number to receive the text messages. Sign up with Twilio and allocate yourself a number of your choice. Check Twilio’s (reasonable) pricing for phone numbers as well as text messages.
2. Copy the Account SID and Auth Token from the Twilio Dashboard as shown here. You will need it to import the phone numbers from Twilio account to Karooya.
   
3. Sign up with Karooya.If you already have signed up with Karooya, visit the "Messages" link in top bar after login.
4. Twilio + Karooya: Link your Twilio account with Karooya by updating the settings
   
5. Now, you can import the phone numbers allocated in your Twilio account to Karooya.
6. Configure Message Extension: Use the phone number(s) configured with Karooya to create Message Extension in your Google AdWords account. Associate the Message Extension with your AdWords campaigns.
   
7. Start Texting Your Customers: When your customers reach you via text messages, we will alert you (by email and text message) to inform you about the customers' messages.